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Why can't I assign the Diagnostic Tests of a certain level to a specific class?

Last Updated: 07/31/2026 in Teacher FAQs for Teachers

Leer artículo en español Ver artigo em português The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Prima...
Why does the progress bar not show 100% even after completing all the activities in an assignment?

Last Updated: 07/31/2026 in Teacher FAQs for Teachers

Leer artículo en español Ver artigo em português The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, eve...
Contact us

Last Updated: 06/15/2026 in Student School (primary/secondary/young adults) Main menu

Leer artículo en español Ver artigo em português Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to submit a ticket , and our team will get in touch with you as soon as pos...
October

Last Updated: 11/19/2025 in Updates

Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...
Why don’t I have a grade even though I have completed an assignment?

Last Updated: 07/31/2026 in Teacher FAQs for Teachers

Leer artículo en español Ver artigo em português This can happen if the assignment was completed or submitted after the deadline set by the teacher. All assignments have a due date. Although the system allows you to continue and complete t...
Where can I view the score obtained from iRead assignments?

Last Updated: 08/27/2026 in Student FAQs for Students

Leer artículo en español Ler artigo em português The score for assignments completed in iRead can be viewed in the Assignments section within the . In contrast, in the specific iRead section, only the following is displayed: The re...
Why do I not have a grade even though I have completed an assignment?

Last Updated: 08/27/2026 in Student FAQs for Students

Leer artículo en español Ler artigo em português This happens if the assignment was completed or submitted after the deadline set by the teacher. All assignments have a due date and time. Even if the system allows the student to continue and com...
Why can’t I edit the date of an assignment?

Last Updated: 07/31/2026 in Teacher FAQs for Teachers

Leer artículo en español Ver artigo em português The most common reason you can’t edit the date of an assignment is because the assignment is already closed. Once an assignment has reached its closing date, the platform locks the option to...
Why do some students in the same class see different material?

Last Updated: 08/27/2026 in Student FAQs for Students

Leer artículo en español Ler artigo em português This may happen when one or more students redeem an incorrect token, which gives them access to material different from the rest of the class. This difference in redeemed products also aff...
Why does the progress bar not reach 100% even after completing all the activities of an assignment?

Last Updated: 08/27/2026 in Student FAQs for Students

Leer artículo en español Ler artigo em português The progress bar depends on the type of activities included in the assignment. Some activities are designed only for practice and do not generate a score. For this reason, even if the st...