Popular Articles

  1. Why does an activity show a different grade than the one recorded in MarkBook after I have completed it?

    Leer artículo en español Ler artigo em português This happens due to the way regular assignments work in Studio: Students can complete the assignment more than once, but: The platform will record the score from the second attemp...
  2. October

    Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...
  3. How can I hide products in my class?

    Leer artículo en español Log in to Studio. Go to Class Materials> . Select the product you want to lock. Once selected, click the padlock icon . To view locked products, enable the toggle. To unlock a product, click...
  4. Why do I not have a grade even though I have completed an assignment?

    Leer artículo en español Ler artigo em português This happens if the assignment was completed or submitted after the deadline set by the teacher. All assignments have a due date and time. Even if the system allows the student to continue and c...
  5. August

    Leer artículo en español New Studio Version – August 1. Offline Function Buttons to download LOs* for offline mode, these buttons are only available through the PWA*.   More information about this feature: Click Here ...
  6. Why can’t I edit the date of an assignment?

    Leer artículo en español The most common reason you can’t edit the date of an assignment is because the assignment is already closed. Once an assignment has reached its closing date, the platform locks the option to edit those fields. ...
  7. Contact us

    Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to   submit a ticket , and our team will get in touch with you as soon as possible...
  8. Why does the progress bar not reach 100% even after completing all the activities of an assignment?

    Leer artículo en español Ler artigo em português The progress bar depends on the type of activities included in the assignment. Some activities are designed only for practice and do not generate a score. For this reason, even if th...
  9. Why can’t I see some products in Class Materials?

    Leer artículo en español The products are locked. To view locked products, enable the toggle. To unlock a product, enable the toggle. ...
  10. Why is there material visible in Class Material for a class that students cannot see?

    Leer artículo en español This happens because there are teacher-specific materials that have been configured with restricted access. Instead of the content, students will see a message indicating that they do not have access to that materia...